Just wanted to share my positive RMA experience with you guys.
I was a Kickstarter 8K backer and had the 8K horizontal line issue, and purple colour light bleed issue with the headset.
I contacted Pimax in early January 2020 for RMA and to help me speed up the RMA process, Vivi took the initiative by contacting her friend in Australia to arrange for me to ship the defective headset to her friend instead of back to their factory in China. The latter option would have taken an extra week and more cost.
Unfortunately, due to the Chinese New Year and subsequently the coronavirus, the shipping back of a replacement headset took an extra few weeks. That said, I was promised that the RMA headset would be shipped immediately once their factories were allowed to reopen. I have now received my replacement headset and it has been an enjoyable experience.
I also want to note that throughout the entire RMA process, Vivi kept me up to date on the progress of my RMA and I am a grateful for her managing my expectations.
I wish you guys all the best and hope you get Vivi if you need to RMA your headset.
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|Asked: 3/5/20, 8:08 PM|
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|Last updated: 3/5/20, 8:08 PM|