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Re: Fwd: SO8006 (#22554)

Abraham Lee
- 02/06/2020 07:18:11
Hello Emily,

Thanks for your reply.
I will take option 1. Please send me the return label and I will ship out the HMD as soon as possible.
Should I send everything like the straps and cables, or just the HMD?
Here is the S/N: 20111092319881
5K XR SN.jpg
Thank you!


On Wed, Feb 5, 2020 at 8:01 PM Emily.wang <Emily.wang@pimaxvr.com> wrote:

Hi Abraham,
OK,We need the S/N number for the quality of tracking(on the bottom of HMD).
my colleague vivi will help you to apply a replace headset for you.
She will give you a return label to collect your faulty HMD.
there are two option for you:

1.after we receive the faulty one,we send you a replace headset.

2.hotswap service: we can send you  a new one first just after you paid the deposit 538$,when we receive the faulty one,we will refund the whole depoist.


Looking forward to hearing from you.

Best Regards,

已发送 使用中 Odoo.