Welcome To Pimax Service Center

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Contact Support

Please select the correct service type through the tabs, which will help improve your problem resolution speed.

Order Support: Get help after ordering, check order-related issues. 

Personal User Support: Diagnose and fix problems with the use of small products. 

Enterprise User Support: Diagnose and fix the use of small party products. 

Amazon Exclusive Support: Solve All Pre-Sale and After-Sale Issues of Amazon Order. 




Getting Started

First, make sure to have SteamVR installed on your PC, and get started with your Pimax by downloading and installing the PiTool software from our official website https://pimaxvr.com. Once installed, connect your Pimax headset to your PC and power it on. 



PiTool Settings

In the PiTool software Settings, you can change the Field of View (FOV), resolution, brightness and contrast, adjust the image quality and a lot more to fully customize your experience for your own needs.



Cable Extension

Is the included 5-meter cable not long enough for your needs? You can extend the DisplayPort and USB connection between your PC and Pimax headset with up to 5-meter extension cables, purchased separately. 

A letter to VR enthusiast

Dear VR enthusiast, 

Congratulations on your brand new Pimax VR headset! Our team would like to personally thank you for your purchase, and we want to make sure you get the best possible experience using our industry leading high-end Virtual Reality technology. Get ready for a super immersive and exciting journey into the world of virtual reality, with a unique wide Field Of View, ultra-high resolution, exceptional image quality and optimal comfort! 

We value your trust in our company and our products, and we will make sure to do our best to meet your service expectations. Your Pimax headset includes 1 year of warranty, and our support team is ready to assist you anytime if needed. You are also welcome to join our Pimax forums and get to know our growing community of VR enthusiasts. Learn more about our hardware and software, and share your thoughts with thousands of happy Pimax customers at https://forum.pimaxvr.com

Our goal is to give you an optimal, user friendly and hassle-free introduction into high-end Virtual Reality.